Swaggy Promo ? Terms & Policies

Last updated: May 27, 2026

The following sections set out the Terms of Service, Refund and Return Policy, and Shipping Policy for Swaggy Promo, a brand of Promotify LLC. The Privacy Policy is published separately and linked in the site footer.

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Terms of Service

Effective Date: May 27, 2026  |  Last Updated: May 27, 2026

IMPORTANT ? PLEASE READ CAREFULLY. These Terms of Service contain important provisions that affect your legal rights, including (i) a binding individual arbitration provision and class-action waiver in Section 27, with a 30-day opt-out right; (ii) limitations of liability in Section 24, including a one-year time limit on claims; (iii) consent to recording of communications in Section 14; and (iv) the customer's warranties and indemnification obligations regarding artwork and intellectual property in Sections 8 and 25.

1. About Us; Acceptance of These Terms

Welcome to Swaggy Promo. The website shop.swaggypromo.com (the "Site" or "Swaggy Promo") is operated by Promotify LLC, a Nevada limited liability company located at 1180 N. Town Center Drive, Suite 100, Las Vegas, NV 89144 ("Promotify," "we," "us," or "our"). Swaggy Promo is a brand and website name used by Promotify LLC and is not a separate legal entity. All orders and contracts you place through the Site are with Promotify LLC. Promotify is an active member of the Promotional Products Association International (PPAI member 891616) and SAGE (SAGE member 270861), the two principal trade associations of the U.S. promotional-products industry.

These Terms of Service (these "Terms") govern your access to and use of the Site, our products and services, our customer support channels, and any other features or content we make available (collectively, the "Services"). By accessing or using the Services, creating an account, placing or requesting an order, or clicking "I agree" where presented, you agree to these Terms, our Privacy Policy, our Refund and Return Policy, and our Shipping Policy, each of which is incorporated by reference. If you do not agree, do not use the Services.

We may update these Terms from time to time. The version posted on the Site as of your access or order is the version that applies to that access or order. We will notify you of material changes through the Site, by email, or by other reasonable means. Your continued use of the Services after a change becomes effective constitutes your acceptance of the updated Terms.

2. Eligibility

You must be at least 18 years old and able to form a binding contract under applicable law to use the Services. If you use the Services on behalf of a business, organization, or other entity, you represent and warrant that you have authority to bind that entity to these Terms, and "you" includes you and that entity.

The Services are intended for use in the United States. We may decline to ship outside the United States or to specific jurisdictions in our discretion. You are responsible for compliance with the laws of the place from which you access the Services.

3. Accounts

You may need to create an account to access certain features. You agree to provide accurate, complete, and current information; to keep your credentials confidential; and to notify us promptly of any unauthorized access. You are responsible for all activity under your account. We may suspend or terminate accounts at our discretion, including for suspected fraud, abuse, or violation of these Terms.

4. Products, Pricing, and Order Acceptance

Swaggy Promo specializes in custom-decorated promotional products and branded merchandise for businesses, organizations, and events. Many of the products on the Site are produced or decorated to order. Product descriptions, images, and pricing are for illustrative purposes and may not exactly match the final product due to manufacturer variations, decoration method, lot variation, and natural differences in materials.

  • Pricing. Prices are stated in U.S. dollars and exclude taxes, customs duties, decoration charges (such as setup, screen, embroidery digitizing, dieline, plate, and PMS-match charges), shipping, and rush fees unless otherwise specified. We may change prices at any time before we accept your order.
  • Total price disclosure. The total price you owe ? including any mandatory fees, decoration charges, applicable shipping, and applicable taxes ? is calculated and disclosed at checkout before you authorize payment. We do not charge undisclosed mandatory fees added after checkout. This disclosure is intended to comply with state pricing-transparency and "drip pricing" laws, including California's Honest Pricing Act (SB 478) and similar laws.
  • Estimated vs. final amounts. Where any line item ? most commonly shipping, freight, or tax ? depends on the final weight, dimensions, ship-to address, or jurisdictional rate, the amount shown at checkout is an estimate. Reasonable variation between the estimate and the final invoice (for example, due to oversize cartons or last-mile freight surcharges) will be billed or credited to the same payment method when the order ships. Material differences will be communicated for your approval before they are applied.
  • Sales tax and tax-exempt certificates. We collect sales and other applicable taxes for ship-to addresses where we are required to do so, including (without limitation) shipments to Nevada and Illinois, where we have established sales-tax nexus, and any other state or local jurisdiction where we are registered or required to collect. Decoration charges (including setup, screen, plate, embroidery digitizing, dieline, mold, and similar charges that are part of producing a finished good) and shipping charges may be included in the taxable amount where the law of the ship-to jurisdiction requires it ? for example, decoration services tied to producing tangible personal property are taxable in Illinois under the Service Occupation Tax and in Nevada as imprinting/fabrication services, and shipping charges are taxable in Illinois when shipping is required to complete the sale (which is generally the case for our online orders) and in some other jurisdictions on similar terms. Tax is calculated based on your ship-to address and applicable state and local rates at checkout. If you are a tax-exempt organization, you may submit your current and unexpired tax-exemption certificate (one per state in which you take delivery, including separate certificates for Nevada and Illinois where applicable) before checkout (or with your first order) by using the procedure described on the Site or by emailing hello@swaggypromo.com. Until a valid certificate is on file for the applicable ship-to state, applicable taxes will be charged.
  • Errors and typographical mistakes. Despite our best efforts, the Site may contain pricing, product, image, description, or availability errors. We reserve the right, at our sole discretion and at any time ? including after an order has been submitted, an order confirmation has been issued, or a payment method has been authorized or charged ? to correct any such error, refuse or cancel any order placed in reliance on it, contact you for instructions before shipping, refund any amount paid, and require that you re-order at the corrected price.
  • Order acceptance. Your placement of an order is an offer to purchase. The receipt of an automated order-confirmation email is acknowledgment that we have received your order; it is not by itself an acceptance. We accept your order when we send a separate, affirmative order-acceptance communication, ship the product, or, for customized products, complete production, whichever occurs first. We may decline or cancel any order in our discretion, including for suspected fraud, supplier unavailability, pricing or product error, or inability to fulfill within your in-hands or event date. We are not bound by any term or condition included in your purchase order, requisition, correspondence, or other documentation unless we expressly accept it in writing.
  • Quotes and sales orders. For custom-decorated, larger, or B2B orders that we process outside the standard online checkout, we may issue a written quote describing proposed products, quantities, decoration, pricing, estimated shipping, and estimated tax. Quotes are valid for the period stated on the quote (or thirty (30) days after issuance if no period is stated) and are subject to product availability, supplier pricing, decoration costs, raw-material costs, freight rates, and tax rates in effect on the date of the quote. A quote is a non-binding pricing proposal; it is not an offer that you can accept by performance, and it does not commit us to supply the products at the quoted prices. You accept a quote by issuing a sales order (which may take the form of countersigning the quote, returning a purchase order that references the quote, paying the deposit, or sending a written acceptance from an authorized contact). The sales order is your offer to purchase; it does not bind us. We accept the sales order by issuing an order confirmation, charging the deposit, or commencing production. If costs change materially before you issue a sales order, we may revise or withdraw the quote on written notice.
  • Promotional codes. Promotional codes are subject to their stated terms and may not be combined with other offers, applied to prior purchases, or used after their expiration.
  • Resale. We sell at retail only. We reserve the right to limit the quantity of any item sold, to require additional verification before fulfilling large orders, and to refuse or cancel sales to resellers or for unauthorized resale.

5. Customization, Artwork, and Proofs

Most products on the Site are customized with your logo, text, monogram, names, or design. The following terms apply to all customized orders:

5.1 Artwork Requirements

  • You are responsible for submitting artwork in the format and resolution we specify (vector files such as .ai or .eps are preferred for screen printing, embroidery, and pad printing). If we re-create or modify your artwork, charges may apply.
  • You are responsible for typographical errors and content accuracy in artwork as you submit or approve it.

5.2 Proof Approval

Your approval of a proof ? whether digital, photographic, paper, pre-production sample, or other ? constitutes your final approval of all aspects of the order shown on the proof, including spelling, copy, layout, color, decoration location, sizing, fonts, and quantities. Once you approve a proof, production proceeds. Changes after proof approval may delay your order and incur additional charges.

If you do not respond to a proof within the time we request, we may treat the order as paused, and any in-hands or event date may be affected.

5.3 Color Matching and Decoration Variation

  • Color reproduction varies across substrates, decoration methods, monitors, and lots. PMS color matching is best-effort and may incur a PMS-match charge; we cannot guarantee an exact PMS match on every product or method.
  • Embroidery, screen printing, pad printing, laser engraving, debossing, dye sublimation, full-color printing, and other decoration methods produce different results on different substrates. Stitch counts, line weights, and small text may vary by method.
  • Apparel sizing, shrinkage, and fabric-color shading vary by manufacturer, lot, and dye batch. Sample requests are available before production for an additional fee.

5.4 Quantity Variation (Over- and Under-Runs)

Industry standard for many decoration methods is a tolerance of plus or minus 10% on the ordered quantity. We will bill for the actual quantity shipped, within that tolerance. If you require an exact quantity, you must request it in writing in advance and pay the additional cost (if any).

5.5 Setup, Screen, and Decoration Charges

Setup, screen, plate, mold, digitizing, dieline, and similar charges are typically non-refundable once production begins. We may waive or reduce these charges in our discretion for repeat orders using the same artwork.

5.6 Production Time

Standard production time begins after we receive (i) cleared payment (or approved credit terms), (ii) print-ready artwork, and (iii) your written approval of the proof, whichever is later. Production time is separate from shipping time and varies by product, decoration method, and supplier. Rush production may be available for an additional charge.

6. Customer-Supplied Goods

We discourage the use of customer-supplied goods (such as your own apparel) for decoration. If we accept customer-supplied goods at our discretion, we are not responsible for the suitability of the goods for the requested decoration, defects in the goods themselves, or damage to the goods during decoration where reasonable care is used. You are responsible for sending the correct quantity and for understanding that decoration loss is possible.

7. Shipping and Delivery

Shipping terms are described in our Shipping Policy, which is incorporated by reference. Unless we expressly state otherwise in writing, all orders are shipped F.O.B. origin (our loading dock or our supplier's loading dock, as applicable for that order, including drop-shipped orders). Title and risk of loss and damage pass to you when the products are placed in the possession of the freight carrier for delivery to you, at which point our responsibility for loss or damage in transit terminates. All claims for loss or damage during transit must be reported promptly to the carrier (and to us, per our Refund and Return Policy). Delivery dates are estimates and not guarantees, except where we have expressly accepted a guaranteed in-hands or event date in writing. We may make partial shipments, which may be invoiced separately and are due when invoiced, without regard to subsequent shipments.

8. Your Artwork; License; Intellectual-Property Warranty

License to us. When you submit artwork, logos, photographs, slogans, designs, names, monograms, characters, illustrations, fonts, AI-generated images, music, lyrics, or other content (collectively, "Customer Content") in connection with an order or quote, you grant Promotify LLC, our suppliers, decorators, and service providers a non-exclusive, royalty-free, worldwide license to reproduce, modify (for technical decoration purposes only), transmit, store, and use the Customer Content for the purposes of preparing proofs, producing and decorating your order, fulfilling and shipping your order, retaining Customer Content for your future repeat orders, and otherwise performing under these Terms.

Your warranty ? right to use the Customer Content. You represent and warrant that (i) you are the sole owner of, or hold a valid written license from the owner of, all rights necessary to use the Customer Content on the products you order, including the right to authorize us to reproduce, modify, and apply the Customer Content to the products and to deliver the decorated products to you; (ii) your use of the Customer Content on the products does not infringe, misappropriate, or violate any third party's copyright, trademark, trade dress, patent, trade secret, right of publicity, right of privacy, moral rights, contract rights, or any other intellectual-property or proprietary right, anywhere in the world; (iii) your use of the Customer Content does not violate any applicable law or regulation, including laws prohibiting unauthorized use of official seals, badges, military insignia, currency, or government symbols; and (iv) the Customer Content is not defamatory, obscene, hateful, harassing, threatening, or otherwise unlawful.

Categories requiring third-party permission. This warranty applies to all categories of intellectual property, including (without limitation) the following categories, each of which requires you to have ownership or a written license from the rights holder:

  • Third-party corporate or product logos and brand marks. You must have written authorization from the brand owner to apply any other company's logo to promotional products, even if you are a customer, partner, or vendor of the brand.
  • Cartoon, comic, animated, video-game, and other fictional characters and their names (for example, Charlie Brown, Mickey Mouse, Spider-Man, Pok?mon, anime characters). These are protected by copyright and trademark and almost always require a written license from the rights holder ? regardless of size, color, stylization, or whether the result is framed as "fan art."
  • Sports teams, leagues, and tournaments (NFL, NBA, MLB, NHL, NCAA, Olympics, FIFA, etc.) ? including team names, mascots, and logos. These are heavily licensed and aggressively enforced.
  • Universities, schools, and educational institutions ? including names, mascots, seals, and logos.
  • Celebrities, athletes, politicians, influencers, and other individuals ? names, images, signatures, voices, nicknames, catchphrases, and likenesses (including deceased individuals' likenesses where post-mortem rights of publicity apply).
  • Photography, illustrations, fine art, and other artistic works ? including stock images used outside the scope of their stock-image license (for example, an image licensed for digital use being applied to physical merchandise).
  • Music, song lyrics, song titles used as a quotation, and recorded sound.
  • Fonts requiring a commercial-use license. Many free fonts are licensed only for personal use; commercial use on merchandise requires a separate license.
  • Patterns, textile designs, and trade dress (for example, branded check patterns, monogram patterns, distinctive product configurations).
  • AI-generated content. You warrant your rights to use the Customer Content regardless of how it was generated, by whom, or whether the AI system used was trained on copyrighted material.
  • Government and military insignia, official seals, badges, and emblems of federal, state, and foreign-government bodies.

No reliance on fair use or other defenses. You assume all risk that any defense you might assert ? including fair use, parody, satire, transformative use, nominative use, "personal use," "non-commercial use," "internal use," or any similar theory ? does not apply or is rejected by a court or rights holder. We make no judgment about whether any such defense applies, and your indemnification obligation below covers claims regardless of the strength of any defense.

Right to require license documentation. On our request, you will promptly provide written evidence of your ownership, license, authorization, or permission to use any Customer Content. Acceptable evidence includes a license agreement, a written authorization from the rights holder, or other documentation reasonably acceptable to us.

Indemnification. You agree to defend, indemnify, and hold harmless Promotify LLC, its affiliates (including Smart Bride), and their officers, directors, employees, agents, suppliers, decorators, and fulfillment partners from and against any claim, demand, suit, action, investigation, proceeding, loss, damage, liability, judgment, settlement, fine, penalty, cost, or expense (including reasonable attorneys' fees, court costs, expert fees, and arbitration costs) arising out of or relating to the Customer Content, including any claim of infringement, misappropriation, defamation, violation of right of publicity or privacy, or other violation of rights, and any cease-and-desist letter or takedown notice. Your indemnification obligation applies regardless of whether the claim is ultimately proven, settled, or abandoned. We may, at our option, take over the defense of any claim, in which case you will cooperate at your expense.

Right to refuse, pause, or terminate. We may, in our sole discretion and without liability to you, refuse to accept an order, pause an order in production, refuse to ship completed products, or cancel an order in whole or in part if (i) you fail to provide reasonable evidence of authorization on our request; (ii) we have any reasonable concern that the Customer Content may infringe a third party's rights or violate any applicable law; (iii) we are contacted by a third party asserting rights in the Customer Content; or (iv) we are served with a cease-and-desist letter, takedown notice, or other legal demand. You remain liable for all costs we have incurred up to the point of refusal or cancellation, including artwork, setup, supplier, and decoration costs. Our decision not to refuse a particular item, or our acceptance of an order, is not a representation that the Customer Content is non-infringing and does not waive your indemnification obligations.

9. Our Intellectual Property

All content on the Site that is not Customer Content (collectively, the "Site Content") is owned by or licensed to Promotify LLC and is protected by U.S. and international copyright, trademark, trade-dress, patent, and other intellectual-property laws. Site Content includes, without limitation: catalogs, product photographs and images, graphics, designs, artwork, illustrations, written and editorial material, audio, video, animations, databases, layouts, user interfaces, software (including source code and object code), social-media plug-ins, the look and feel of the Site, and any compilation or arrangement of the foregoing.

The names, logos, and marks "Swaggy Promo," "SWAGGYPROMO.COM," and the Swaggy Promo logo, together with "Promotify," "Promotify LLC," and "PromoSync Catalog," are proprietary trademarks and service marks of Promotify LLC or its affiliates, and are protected by U.S. federal and state laws. The Site design and platform are provided by SAGE / Quick Technologies Inc. and are subject to SAGE's terms of use. All other marks displayed on the Site are the property of their respective owners.

We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Site and Site Content for personal, non-commercial use or for legitimate commercial procurement of products from us ? for example, viewing, downloading, and printing catalogs and product information for your internal reference and to engage in transactions with us. Any other use, including reproduction, modification, distribution, transmission, republication, public display or performance, framing, or use as input to any artificial-intelligence or machine-learning system (see Section 17), is prohibited without our express prior written authorization. Any breach will result in immediate revocation of the license, with or without notice.

10. Third-Party Trademarks

Mention of a third-party trademark, brand, or product on the Site does not imply any endorsement by, sponsorship of, or affiliation with that third party. All third-party trademarks are the property of their respective owners.

11. User Submissions and Reviews

If you submit a review, comment, photograph, or other content to the Services or to a third-party platform on our behalf, you grant Promotify LLC a non-exclusive, royalty-free, worldwide, perpetual, sublicensable license to use, reproduce, modify, distribute, and display the submission in any media for promotional and commercial purposes. You represent that the submission is accurate, that it does not include personal information of others, and that you have the rights to grant the license above. We may remove or refuse to display any submission at our discretion.

Pursuant to the federal Consumer Review Fairness Act, we will not use any term in our agreement with you to penalize you for posting a non-disparaging, truthful review.

Reviews and testimonials we publish reflect the genuine experiences of customers. We do not pay for positive reviews or use fabricated reviews. If you provide a review under any incentive (such as a discount, free product, contest entry, or affiliate compensation), you must clearly and conspicuously disclose the material connection in compliance with the Federal Trade Commission's Endorsement Guides (16 C.F.R. Part 255), and we will likewise disclose any material connection in content we publish or distribute.

12. AI-Assisted Features

We use artificial intelligence services, including those provided by Anthropic, OpenAI, and our proprietary PromoSync Catalog system, to power chat, customer support, recommendations, search, content generation, and other features. AI-generated outputs may be inaccurate, incomplete, or out of date. You should not rely on AI-generated content as legal, medical, financial, or other professional advice. We make no representations or warranties about AI-generated content, and you use it at your own risk. See our Privacy Policy for information about how AI services process your information.

13. SMS and Email Communications Consent

If you provide your mobile number in connection with an account, order, or marketing program, you consent to receive transactional and (where you opt in) marketing text messages from us at that number. Message and data rates may apply. Frequency varies. Reply HELP for help, STOP to cancel. By providing your number, you confirm that you are the account holder or are authorized to consent on the account holder's behalf, and that you are at least 18 years old. By providing your email address, you consent to receive transactional and (where you opt in) marketing email. You may unsubscribe at any time as described in our Privacy Policy.

14. Consent to Recording of Communications

When you communicate with us through chat, email, web form, or another channel, the communication may be recorded, transcribed, monitored, and stored by us and our service providers, including AI service providers, for quality assurance, training, fraud prevention, dispute resolution, AI-powered features, and other lawful business purposes. By starting a chat or sending a message after receiving this notice, you consent to the recording of the communication and to the disclosures described in our Privacy Policy. This Section is intended to satisfy the prior, all-party consent requirements of the Florida Security of Communications Act, the California Invasion of Privacy Act, and similar two-party-consent statutes in other jurisdictions.

15. Acceptable Use

When using the Services, you agree not to:

  • Violate any law, regulation, or third-party right.
  • Submit Customer Content that infringes intellectual property, violates rights of publicity or privacy, is defamatory, obscene, hateful, harassing, or otherwise unlawful.
  • Order or request decoration of products that incorporate trademarks, names, characters, brands, or logos you do not own or are not authorized to use, including counterfeit goods.
  • Use the Services to transmit malware, spam, phishing content, or unsolicited advertising.
  • Probe, scan, or test the vulnerability of the Services; bypass technical or security controls; or interfere with the operation of the Services.
  • Use the Site or our content for competitive intelligence, automated scraping, data mining, machine-learning training, indexing for generative AI, or any commercial dataset compilation, in each case without our express prior written consent. This restriction is in addition to any signal we provide via robots.txt, ai.txt, or HTTP headers, and applies regardless of those signals.
  • Resell or use the Services to broker products to end users in violation of any agreement with us.
  • Attempt to obtain access to another user's account, order, or proof.
  • Misrepresent your identity, affiliation, or authority to act on behalf of an organization.

16. Product Safety, CPSIA, and California Proposition 65

  • Many products on the Site are intended for adult promotional use. Where a product is intended primarily for use by children 12 and under, we, our suppliers, and our decorators apply tracking labels and other measures consistent with the Consumer Product Safety Improvement Act ("CPSIA") and applicable Consumer Product Safety Commission rules. You are responsible for honoring any age limitations stated in product listings.
  • Certain products contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. We may apply California Proposition 65 warnings to products or packaging being sent to or used in California, or we may offer alternative products. By placing an order with a delivery address in California, you acknowledge this disclosure.
  • We rely on supplier-issued product testing, certificates of compliance, General Conformity Certifications, and Children's Product Certificates where applicable. Detailed compliance information for a specific product is available on request.
  • Country of origin and Made in USA. Many products on the Site are imported. Country of origin is shown on the product page or in the order confirmation where required by law. We make "Made in USA" or similar U.S.-origin claims only for products that satisfy the FTC's Made in USA Labeling Rule (16 C.F.R. Part 323) ? meaning that all or virtually all significant parts, processing, and labor are of U.S. origin. Decoration applied in the United States does not change a product's country of origin if the underlying product is imported.
  • Textile, wool, and fur products comply with applicable Federal Trade Commission labeling rules. Apparel sold under the Site bears, where required, fiber content, RN/WPL number, country of origin, and care instructions.
  • Environmental, sustainable, and recycled-content claims, when made, are intended to comply with the FTC's Green Guides (16 C.F.R. Part 260). General terms such as "eco-friendly" without qualification will not be used; specific, substantiated claims will identify the product attribute the claim refers to.

17. AI Training, Data Mining, and Reservation of Rights

All content on the Site (other than Customer Content) is the intellectual property of Promotify LLC or its licensors and is made available for human access through standard browsing and for the limited purposes described in Section 9. You may not, and you may not authorize any third party to:

  • Crawl, scrape, harvest, ingest, mirror, copy, store, or otherwise collect Site content for the purpose of training, fine-tuning, retrieval-augmenting, or evaluating an artificial intelligence or machine-learning model;
  • Use the Site to build, populate, or improve a competing catalog, search index, recommendation engine, or generative AI system;
  • Bypass, ignore, or remove any technical signal we provide regarding allowed automated access (including robots.txt, ai.txt, X-Robots-Tag, or other HTTP headers); or
  • Pass Customer Content (including any artwork or photographs you submit) to a third-party AI provider for training or model-improvement purposes, except as we direct as part of order fulfillment.

Promotify LLC reserves all rights to its content, including the right to make available, license, or restrict use of that content for AI training and related purposes. The terms of this Section apply in addition to (not in lieu of) any robots.txt, ai.txt, or other machine-readable signal we publish, and any inconsistency is to be resolved in favor of the more restrictive expression of our intent.

18. Auto-Renewal Subscriptions, Free Trials, and Continuous-Service Programs

We do not currently offer auto-renewal subscriptions or continuous-service programs through the Site. If we offer one in the future, we will provide before checkout, in clear and conspicuous form, the disclosures required by federal Restore Online Shoppers' Confidence Act ("ROSCA"), the California Automatic Renewal Law (Cal. Bus. & Prof. Code ? 17600 et seq.), and any other applicable state automatic-renewal or "click-to-cancel" law, including:

  • A clear description of the goods or services and the recurring charge;
  • How and when charges will be made and any change in the charge before the charge takes effect;
  • The length of any free or discounted trial and what happens at its end;
  • A simple online mechanism to cancel that does not require interaction with a representative; and
  • Reminders before each renewal, where required.

No subscription will begin without your separate, affirmative consent to the recurring charge.

19. Digital Products License

Some Services may include digital downloads or digital deliverables, such as logo files, design templates, planners, printable artwork, or proof files (collectively, "Digital Products"). Unless we expressly state otherwise in writing, the following terms apply to Digital Products:

  • Personal use license. We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download and use the Digital Product for your own personal or internal business use related to the order to which the Digital Product was delivered.
  • Restrictions. You may not (i) resell, redistribute, or sublicense the Digital Product; (ii) use it to create derivative works for resale; (iii) include it in any product or service offered to third parties; or (iv) use it in a manner that is unlawful, defamatory, or infringing.
  • Customer-supplied logos within Digital Products. Where a Digital Product incorporates Customer Content (such as your logo on a printable template), the license to your Customer Content remains as described in Section 8.
  • No refunds for Digital Products. Digital Products are non-refundable once delivered, except where applicable law gives you a non-waivable right to a refund.

20. Gift Cards, Store Credit, and Coupons

  • Gift cards and store credit are issued by Promotify LLC and may be used only at Swaggy Promo (or, where we permit, across affiliated brands).
  • Gift cards and store credit have no cash value, are not redeemable for cash, and are not reloadable unless we expressly state otherwise.
  • Gift cards and store credit do not expire and do not lose value through dormancy, except where applicable law expressly permits otherwise.
  • Lost or stolen gift cards or store-credit codes will not be replaced absent fraud on our part.
  • Gift cards and store credit are subject to the requirements of the federal CARD Act, the laws of the State of Nevada (where Promotify LLC is organized), and any other applicable law. Consistent with federal anti-money-laundering regulations, we will not process gift-card purchases of more than $2,000 in a single transaction.
  • Coupons, promotional codes, and discount offers are governed by their stated terms and may be modified or withdrawn before redemption.

21. Accessibility

We are committed to making the Site accessible to people with disabilities and seek to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as our reference standard. If you experience difficulty accessing the Site or completing a purchase, please contact us at hello@swaggypromo.com so we can assist you and so that we can continue to improve accessibility.

22. Credit Accounts (Where Extended)

Most orders are paid in advance at the time of order. We may, in our sole discretion, extend trade credit to qualified business customers following a credit review (which may include a Dun & Bradstreet inquiry, a credit application, and trade or bank references). Where we expressly extend credit to you, the following additional terms apply to that account, in addition to the rest of these Terms:

  • Payment terms. Invoices are due Net 30 days from the date of our invoice unless we expressly state shorter terms (such as Net 10) in writing. Payment must be in U.S. dollars and made payable to Promotify LLC to the remit-to address shown on the invoice. You agree not to deduct any amount (including chargebacks, set-offs, or counterclaims) from amounts due to us without our prior written consent.
  • Finance charge. A finance charge of 1.5% per month (which is an Annual Percentage Rate of 18%), or the maximum rate permitted by applicable law if lower, will be added to any portion of an invoice that is not paid by its due date. You also agree to pay our reasonable costs of collection, including attorneys' fees and court costs, on amounts past due.
  • Authorization at production; charge at shipment (cards). Where you elect to pay by credit or debit card, your card may be authorized at the time we begin production and charged when the order ships. If a card-issued credit account is closed, declined, or has insufficient funds when we attempt to charge it, the underlying invoice becomes immediately due.
  • Credit limits and changes. We may set, modify, suspend, or revoke credit limits and credit terms at any time in our sole discretion, with prospective effect, including in light of payment history, financial information, market conditions, or supplier-credit availability.
  • Insolvency events. If you make any assignment for the benefit of creditors; if a proceeding is instituted by or against you under any bankruptcy, reorganization, or insolvency law; if a receiver or trustee is appointed over your assets; or if you commence liquidation or wind-down of your business ? then, without limiting any other remedy, we may immediately cancel any pending or in-process orders, suspend further shipments, accelerate payment of all amounts owed (whether or not previously due), and require cash on delivery for any future order.
  • Personal guarantee. If you sign a credit application on behalf of a business and we extend credit on that basis, the individual signing represents authority to bind the business and, where the credit application includes a personal guarantee, that guarantee is enforceable as written.
  • Government and educational accounts. Open-account terms may also be available for qualifying government and educational customers under standard procurement procedures. Specific terms are confirmed in writing.

23. Disclaimers

EXCEPT AS EXPRESSLY SET FORTH IN A WRITTEN WARRANTY WE PROVIDE TO YOU FOR A SPECIFIC PRODUCT, THE SERVICES, INCLUDING THE SITE, OUR PRODUCTS, AND ALL RELATED CONTENT AND SOFTWARE, ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, PROMOTIFY LLC AND ITS AFFILIATES, SUPPLIERS, AND LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, AND STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND THOSE ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT DEFECTS WILL BE CORRECTED; OR THAT PRODUCTS WILL MEET YOUR EXPECTATIONS.

Some jurisdictions do not allow the disclaimer of certain warranties, so portions of this disclaimer may not apply to you. To the extent we cannot disclaim a warranty as a matter of law, the scope and duration of that warranty are the minimum required by applicable law.

24. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL PROMOTIFY LLC, ITS AFFILIATES, OR ITS LICENSORS, SUPPLIERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUES, OR BUSINESS; LOSS OF DATA, GOODWILL, OR USE; OR COST OF SUBSTITUTE GOODS OR SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, THE SERVICES, OR ANY ORDER WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE PRODUCTS OR SERVICES GIVING RISE TO THE CLAIM IN THE 12 MONTHS BEFORE THE CLAIM AROSE OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow certain limitations of liability, so the above limits may not apply to you to the extent prohibited by applicable law. The disclaimers and limitations in Sections 23 and 24 are part of the basis of the bargain between you and us.

TIME LIMIT ON CLAIMS. Except where prohibited by applicable law, any claim or cause of action you have arising out of or relating to these Terms, your purchase of products from us, or your use of the Services must be commenced within one (1) year after the claim or cause of action arose. A claim or cause of action not commenced within that period is permanently barred.

25. Indemnification

In addition to your indemnification obligation in Section 8, you agree to defend, indemnify, and hold harmless Promotify LLC, its affiliates, and its and their officers, directors, employees, agents, suppliers, and service providers from and against any claim, demand, suit, action, proceeding, loss, damage, liability, settlement, fine, penalty, cost, or expense (including reasonable attorneys' fees) arising out of or relating to: (i) your access to or use of the Services; (ii) your violation of these Terms; (iii) your violation of any law or third-party right; (iv) any content or information you submit through the Services; or (v) your use, misuse, resale, or further distribution of any product purchased from us. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense of those claims.

26. Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, weather events, fire, flood, pandemic or epidemic, war, terrorism, civil disturbance, riot, strike, lockout, labor dispute, supplier or carrier failure, internet or telecommunication outage, governmental action, embargo, tariff, sanctions, or shortage of materials, equipment, transportation, or fuel.

27. Dispute Resolution; Binding Arbitration; Class-Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND PROMOTIFY LLC TO RESOLVE MOST DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION AND LIMITS THE WAY YOU MAY SEEK RELIEF FROM US. THIS SECTION ALSO INCLUDES A CLASS-ACTION WAIVER. YOU MAY OPT OUT OF THIS SECTION WITHIN 30 DAYS AS DESCRIBED IN SECTION 27.6.

27.1 Informal Resolution

Before starting any arbitration or court proceeding, you and we agree to try in good faith to resolve any dispute informally for at least 60 days. To begin, you must send a written notice describing the dispute and the relief you seek to Promotify LLC, 1180 N. Town Center Drive, Suite 100, Las Vegas, NV 89144, Attn: Legal, with a copy to privacy@swaggypromo.com. We will send any notice to you using the contact information on your account.

27.2 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to the Services, our products, our communications, your account, our marketing, or these Terms (collectively, a "Dispute") that is not resolved through informal resolution will be resolved exclusively through final and binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules in effect at the time the arbitration is commenced. The arbitration will be conducted in Las Vegas, Clark County, Nevada, or by telephone or videoconference at the arbitrator's discretion. The arbitrator's award will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this Section.

27.3 Exceptions

Either party may bring an individual action in small-claims court for any Dispute within the scope of that court's jurisdiction. Either party may also seek injunctive or other equitable relief in court to protect its intellectual property, confidential information, or trade secrets pending the outcome of arbitration.

27.4 Class-Action and Jury Waiver

YOU AND PROMOTIFY LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate the claims of more than one person and may not preside over any form of representative or class proceeding. YOU AND PROMOTIFY LLC ALSO WAIVE THE RIGHT TO A TRIAL BY JURY for any Dispute resolved in court.

27.5 Mass-Filing Procedures

If 25 or more similar claims are asserted against us in arbitration by or with the assistance of the same or coordinated counsel, the parties agree that AAA's mass-filing procedures, if available, will apply. If AAA declines to administer the claims, the parties may, by agreement, select another arbitration provider, or any party may bring its claim in court (subject to the class-action waiver above).

27.6 Right to Opt Out

You may opt out of this Section 27 by sending a signed, written notice of opt-out to Promotify LLC, 1180 N. Town Center Drive, Suite 100, Las Vegas, NV 89144, Attn: Legal ? Arbitration Opt-Out, postmarked or emailed to privacy@swaggypromo.com within 30 days of the date you first accept these Terms. Your opt-out notice must include your full name, mailing address, email address, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other terms of these Terms or any other agreement between you and us.

27.7 Survival; Severability

This Section 27 survives termination of these Terms and any closure of your account. If any portion of this Section is found unenforceable, the remainder will continue to apply, except that if the class-action waiver is found unenforceable in a particular case, the entire Section 27 will be null and void as to that case.

28. Governing Law and Venue

These Terms and any non-arbitrable Disputes are governed by the laws of the State of Nevada, without regard to its conflict-of-laws rules, and by U.S. federal law where applicable. The federal and state courts located in Las Vegas, Clark County, Nevada have exclusive jurisdiction over any non-arbitrable Disputes, and the parties consent to personal jurisdiction and venue there.

29. Termination

We may suspend or terminate your access to all or part of the Services, with or without notice, for any reason, including violation of these Terms. Upon termination, the provisions of these Terms that by their nature should survive (including Sections 8, 9, 17, 19, 22, 23, 24, 25, 27, and 28) will survive.

30. Copyright Complaints (DMCA)

We respect the intellectual-property rights of others. If you believe content on the Services infringes your copyright, please send a notice that complies with the Digital Millennium Copyright Act, 17 U.S.C. ? 512, to our designated agent at privacy@swaggypromo.com. Your notice must include: (i) a physical or electronic signature; (ii) identification of the copyrighted work claimed to be infringed; (iii) identification of the material claimed to be infringing and information reasonably sufficient to allow us to locate it; (iv) your contact information; (v) a statement that you have a good-faith belief the use is not authorized; and (vi) a statement, under penalty of perjury, that the information is accurate and you are authorized to act. We may terminate the accounts of repeat infringers in our discretion.

31. Electronic Communications and Notices

You consent to receive communications from us in electronic form. We may provide notices to you by posting them on the Site, by email to the address on your account, or by SMS to your verified mobile number. You may give us notice as set forth in Section 32.

32. Contact Us

Promotify LLC
Attn: Legal
1180 N. Town Center Drive, Suite 100
Las Vegas, NV 89144

General and customer service: hello@swaggypromo.com
Privacy and legal: privacy@swaggypromo.com

33. Miscellaneous

  • Entire agreement. These Terms, together with our Privacy Policy, Refund and Return Policy, and Shipping Policy, and any order acknowledgement we send you, are the entire agreement between you and Promotify LLC about the Services and supersede prior agreements on the subject.
  • Assignment. You may not assign these Terms without our written consent; we may assign these Terms in connection with a merger, sale, financing, or similar transaction.
  • Severability. If any provision is found unenforceable, the remaining provisions will continue in effect.
  • No waiver. Our failure to enforce a provision is not a waiver.
  • Headings. Headings are for convenience only and do not affect interpretation.
  • Independent contractors. Nothing in these Terms creates an agency, partnership, joint venture, or employment relationship.
  • Export and sanctions. You may not use or export the Services in violation of U.S. export-control or sanctions laws.

Refund and Return Policy

Effective Date: May 27, 2026  |  Last Updated: May 27, 2026

This Refund and Return Policy applies to orders placed at shop.swaggypromo.com (the "Site" or "Swaggy Promo"). The Site is operated by Promotify LLC ("Promotify," "we," "us," or "our"). Swaggy Promo is a brand and website name used by Promotify LLC and is not a separate legal entity. This Policy is part of, and is governed by, our Terms of Service.

Quick Reference

This summary is provided for convenience and to satisfy disclosure requirements of marketplaces and ad platforms (such as Google Merchant Center, Meta Commerce, and similar). The full Policy below controls.

  • Custom-imprinted, embroidered, engraved, or personalized products: non-returnable except for defects, incorrect items, our error, or shipping damage. See Sections 2 and 3.
  • Stock (non-imprinted) products: returnable in unused, original condition within 30 calendar days of receipt. See Section 9.
  • Defective, incorrect, or damaged items: report within 30 calendar days of receipt (5 business days for visible shipping damage, since carriers require prompt claims). See Sections 5 and 6.
  • How to start a return: email hello@swaggypromo.com with your order number, photographs, and a description of the issue. Do not return items without authorization. See Section 7.
  • Refund method: original payment method (or store credit at our option). See Section 11.
  • Refund timing: typically 5 to 10 business days after we receive the return or approve the claim, then subject to your card issuer's processing time.
  • Return shipping costs: at our expense for our error, defects, or damaged items; at the customer's expense for stock-item returns and customer-error returns.
  • Restocking fee: may apply to stock-item returns; we will tell you in advance.
  • Cancellations: depend on production stage. See Section 8.
  • Items not eligible for return: customized or imprinted products outside the limited exceptions; items returned without authorization; used or damaged items; gift cards; final-sale items; digital products once delivered.

1. Overview

Swaggy Promo specializes in custom-decorated promotional products. Because most of our products are produced or imprinted to your specifications, our refund and return policy is more limited than a typical off-the-shelf retailer's. The most important rules are summarized here, and the details are in the rest of this Policy:

  • Custom-decorated, imprinted, embroidered, engraved, monogrammed, or personalized products are non-returnable and non-refundable except as expressly described below.
  • We stand behind our work. If we make a mistake ? including a defect, our error in production, or a verifiable failure to match your approved proof ? we will replace the affected items, issue a credit, or issue a refund, at our discretion.
  • You must report any issue within the time period stated in Section 6 and follow the claim procedure described in Section 7. Issues reported after the claim period or without the required information cannot be honored.
  • Setup, screen, plate, mold, digitizing, dieline, rush, and similar charges are non-refundable once production begins.

2. Custom-Imprinted Products ? All Sales Final

Custom-decorated products are sold "all sales final." Once you approve a digital, photographic, paper, or pre-production proof, production proceeds. We cannot resell custom-imprinted goods to other customers, and we therefore cannot accept returns or refunds for the following reasons:

  • Buyer's remorse, change of mind, or change in event plans.
  • Errors or omissions you approved on the proof, including spelling, copy, layout, fonts, color choice, decoration location, sizing, decoration method, or product selection.
  • Differences between the appearance of an item on a monitor and the appearance of the actual product, where the difference is within normal manufacturing or decoration tolerances.
  • Variations in color, size, finish, or appearance that are within ordinary manufacturer tolerances or that result from differences between substrates, lots, or decoration methods, as described in our Terms of Service Section 5.3.
  • Quantities shipped within the over- or under-run tolerance described in our Terms of Service Section 5.4 (typically plus or minus 10%, the industry-standard tolerance for decorated products).
  • Failure of the customer to send artwork, approve a proof, provide accurate shipping information, or otherwise meet a deadline necessary to a guaranteed in-hands or event date.

3. When We Will Replace, Credit, or Refund

We will, at our discretion, replace defective items, issue store credit, or issue a refund, in each case for the affected items only, if we determine in good faith that:

  • A meaningful portion of the items are defective, meaning the products show a material flaw not present on the proof or pre-production sample, such as broken zippers, missing parts, splitting seams, or imprint failures (smudged, illegible, peeling, or substantially off-register decoration);
  • The items as decorated do not materially conform to the proof you approved (for example, wrong PMS color where a PMS match was contracted, wrong size on the imprint, or wrong decoration location);
  • We shipped the wrong product or the wrong quantity (outside of the over/under-run tolerance);
  • Items were damaged in transit and the claim is filed in accordance with Section 5; or
  • Applicable law gives you a non-waivable right to a refund.

We may request photographs, samples, or return of the affected items at our expense before we authorize a remedy. We may issue a partial credit or refund where only a portion of the order is affected. The remedy described in this Section, together with any rights you have that cannot be waived under applicable law, is your sole and exclusive remedy.

4. Defective Items and Manufacturer Warranties

Some products carry a manufacturer warranty. Where a manufacturer warranty applies, we will assist you in submitting your warranty claim to the manufacturer. Where no manufacturer warranty applies, we still stand behind defects as described in Section 3.

5. Damaged in Transit

If your order arrives damaged, please:

  • Inspect the shipment immediately upon delivery, before the carrier leaves where possible.
  • Photograph the outer packaging, the damage to the box, and the damaged products before unpacking further.
  • Save all packaging, including pallets and dunnage, until the claim is resolved. Carriers typically deny claims if the original packaging is unavailable.
  • Contact us within 5 business days of delivery using the procedure in Section 7.

We will work with the carrier and our supplier to file a claim and arrange a remedy. Failure to inspect, document, or report damage within the time required may prevent us from recovering and may limit your remedy.

6. Time to Report an Issue

All claims, including claims of defect, non-conformity to proof, missing items, and shipping damage, must be reported using the procedure in Section 7 within thirty (30) calendar days after delivery of the affected products. Visible shipping damage must additionally be reported within five (5) business days after delivery, because carriers impose short claim windows on us. Claims reported after the applicable period cannot be honored, except where applicable law provides a longer non-waivable period.

7. How to Submit a Claim

To submit a claim, email hello@swaggypromo.com within the claim window with:

  • Your order number;
  • A description of the issue;
  • Photographs clearly showing the defect or damage, including any imprint or decoration issue and any damaged packaging;
  • The quantity affected; and
  • Your preferred remedy (replacement, credit, or refund).

Do not return any items until we have authorized a return in writing and provided return-shipping instructions. Unauthorized returns may be refused or returned to sender at your expense.

8. Cancellations

Because we work with suppliers and decorators on your behalf, your ability to cancel an order depends on where the order is in production:

  • Before proof approval: you may cancel for a full refund, less any artwork or design fees we have already incurred.
  • After proof approval but before production begins: you may cancel for a refund less artwork, design, setup, screen, digitizing, plate, mold, dieline, and similar charges, plus any other costs we have incurred.
  • After production begins: orders generally cannot be cancelled. If we are able to stop production, we will refund only the portion of your payment that exceeds work in progress, materials committed, decoration charges, and other costs we have incurred.
  • After production is complete or the order has shipped: orders cannot be cancelled. If you refuse delivery, you remain responsible for the full purchase price plus all shipping and handling costs.

9. Stock and Non-Customized Items

If we expressly sell a stock or non-customized item without imprint, you may return that item in unused, original condition within 30 calendar days of delivery for a refund of the purchase price, less original shipping and a restocking fee where applicable. Return shipping is the customer's responsibility unless the return is the result of our error or a defect. Contact us before returning any item.

Discretionary holiday extension. We may, in our discretion and as a matter of customer goodwill, extend the return window for stock items purchased between November 1 and December 31 through January 31 of the following year. Where this extension is offered, it will be announced on the Site at the time of the seasonal promotion and is subject to the same condition, restocking, and return-shipping rules as the standard window. The extension does not apply to customized products, which remain non-returnable except as set out in Sections 3 and 5.

10. Exchanges

Because of the customized nature of our products, we generally do not offer exchanges. Where we are able to make an exchange, the exchanged products may be subject to additional charges, including new setup or decoration fees.

11. Refund Method and Timing

Approved refunds are issued to the original payment method through Stripe, our payment processor. Once we issue a refund, processing time depends on your card issuer or bank, typically 5 to 10 business days. We may instead issue store credit at our discretion, which can be applied to a future order. Store credit does not expire unless required by law.

12. Chargebacks

Please contact us before initiating a chargeback. We are usually able to resolve concerns more quickly than a chargeback would. We dispute chargebacks initiated for reasons we believe are not valid, and we may suspend an account that has unresolved chargebacks pending. Chargebacks initiated in connection with custom-imprinted goods that you approved are typically denied by card networks where we provide proof of approval and delivery.

13. Products with Special Compliance Considerations

  • California Proposition 65: where a Proposition 65 warning is required, we may apply a warning label or substitute a comparable product before shipping to a California address. If we offer a substitute and you elect to cancel rather than accept the substitute, we will refund the purchase price for the affected items.
  • CPSIA: products intended primarily for children 12 and under may include CPSIA tracking labels or marks. We cannot remove or omit required tracking information.

14. Updates

We may update this Policy from time to time. The version posted on the Site as of your order is the version that applies to that order.

15. Contact

Promotify LLC
Attn: Customer Service
1180 N. Town Center Drive, Suite 100
Las Vegas, NV 89144

Email: hello@swaggypromo.com

Shipping Policy

Effective Date: May 27, 2026  |  Last Updated: May 27, 2026

This Shipping Policy applies to orders placed at shop.swaggypromo.com (the "Site" or "Swaggy Promo"). The Site is operated by Promotify LLC ("Promotify," "we," "us," or "our"). Swaggy Promo is a brand and website name used by Promotify LLC and is not a separate legal entity. This Policy is part of, and is governed by, our Terms of Service.

1. Production Time and Shipping Time Are Separate

Most products on Swaggy Promo are decorated to order. Two separate timeframes apply:

  • Production time: the time required to source, decorate, and pack your order. Production time is shown on each product page and starts after we have received (i) cleared payment, (ii) print-ready artwork, and (iii) your written approval of the proof, whichever is later.
  • Shipping time: the time required for the carrier to deliver the package once it has been picked up from our supplier or warehouse. Shipping time depends on the service level you select, the destination, and the carrier.

When we quote an "in-hands" or "event" date, we mean the date by which the products are scheduled to arrive. The date is an estimate based on the production time and the shipping time as of order placement. Carrier delays and unforeseen events can affect this date.

2. Order Processing

  • Orders are typically reviewed within one (1) to three (3) business days after placement. Business days are Monday through Friday, excluding U.S. federal and observed holidays.
  • We will email you to confirm receipt of artwork, request any missing information, and send a digital proof for your approval.
  • Production begins after the later of (i) cleared payment, (ii) receipt of print-ready artwork, and (iii) your written proof approval.
  • We will email you a shipping confirmation with tracking information when the carrier picks up your order.

3. Domestic Shipping (United States)

  • We ship to the 50 U.S. states, the District of Columbia, and (where carriers permit) U.S. territories. Shipments originate from our suppliers, decorators, and fulfillment partners located across the United States, including (without limitation) Nevada and Illinois, where we maintain operations and from which orders may ship depending on product, decoration method, and supplier availability.
  • Shipping is generally provided by major carriers, including UPS, FedEx, USPS, and DHL. We choose the appropriate carrier and service for your order, unless you have requested a specific carrier and service at checkout.
  • Shipping costs are calculated at checkout based on the size, weight, destination, and service level. The total shipping charge for your order is shown at checkout before you authorize payment; we do not charge undisclosed mandatory shipping or handling fees added after checkout. Some products may ship from multiple suppliers, in which case shipping is calculated for each shipment and disclosed before you authorize payment.
  • Sales tax on shipping. Whether sales tax applies to shipping charges depends on the law of your ship-to state. In some states (including Illinois), shipping charges are taxable when shipping is required to complete the sale, which is generally the case for our online orders. In other states (including Nevada), separately stated shipping charges are generally not taxable, although handling, packing, and crating charges may still be. The actual tax treatment is computed at checkout for your specific order and shown before you authorize payment.
  • Some carriers do not deliver to P.O. boxes or APO/FPO addresses. If you are shipping to a P.O. box, APO/FPO, military, or U.S. territory address, please contact us before ordering to confirm carrier availability.

4. Rush Production and Expedited Shipping

  • Rush production may be available on some products for an additional charge. Rush production reduces production time but does not change shipping time.
  • Expedited shipping (such as 2-day air or overnight) reduces shipping time but does not change production time.
  • To meet a tight in-hands or event date, you may need to combine rush production and expedited shipping. We will help you select an option that meets your timeline. Where we expressly accept a guaranteed in-hands or event date in writing, our liability is limited as described in our Terms of Service.

5. International Shipping

  • We ship to selected international destinations on request. International shipping availability, transit times, carriers, and costs vary by destination and product.
  • Recipient is the importer of record. You are responsible for all customs duties, taxes, brokerage fees, value-added taxes, goods-and-services taxes, and other charges assessed by the destination country. We do not control these charges and we cannot estimate them in advance.
  • You are responsible for confirming that the products and decoration comply with import laws of the destination country. Some products (such as items containing lithium-ion batteries, aerosols, or restricted substances) may be subject to import restrictions or hazardous-materials shipping requirements.
  • We are not liable for delays, refusals, or seizures of shipments by customs or other governmental authorities, or for charges assessed by the destination country.

6. Title and Risk of Loss

Title and risk of loss for your order pass to you when we deliver the products to the carrier (F.O.B. shipping point). Once tendered to the carrier, the shipment is in the carrier's control. Where you select your own carrier or shipping account, you assume risk of loss at the time the products leave our supplier's or warehouse's loading dock.

7. Shipping Address Accuracy

  • You are responsible for providing a complete, accurate shipping address.
  • Address corrections after a shipment is in transit may incur carrier-imposed correction fees, which we will pass through to you.
  • We are not responsible for shipments that are delayed, returned, or lost because of an incorrect or undeliverable address you provided. If a shipment is returned to us as undeliverable, we will contact you to arrange reshipment at your cost or, if you choose not to reship, may refund the merchandise cost less the shipping cost and a restocking fee where applicable.

8. Tracking and Delivery

  • We will email you tracking information when your order ships.
  • Carriers offer different delivery options, including signature requirements and delivery instructions. You can usually update delivery preferences using the carrier's tracking link.
  • We are not responsible for packages stolen after delivery has been confirmed by the carrier ("porch piracy"). We recommend signature confirmation, a secure delivery location, or pick-up at a carrier hold location for high-value orders.

9. Multiple Shipments and Drop Shipping

Some orders ship in multiple shipments because they include products from different suppliers, are produced in stages, or are split across decoration methods. We may charge shipping for each shipment. We can ship to multiple addresses on a single order on request; address-by-address split shipping incurs additional shipping charges and may incur a handling fee.

10. Compliance Considerations Affecting Shipping

  • California Proposition 65: where a California Proposition 65 warning is required for a product or its packaging being shipped to a California address, we, our supplier, or our decorator may apply a warning label, or we may notify you and offer a substitute product. By providing a California shipping address, you acknowledge this disclosure.
  • CPSIA tracking labels: products intended primarily for use by children 12 and under may include CPSIA tracking labels or marks consistent with applicable Consumer Product Safety Commission requirements.
  • Restricted destinations: certain products may not be shipped to certain destinations, including hazardous materials and items subject to U.S. or foreign export-control or sanctions regulations. We may decline or refund orders that we determine cannot be lawfully shipped to the destination you provided.

11. Carrier Delays and Events Outside Our Control

Carriers do not guarantee delivery during peak periods, severe weather, natural disasters, labor actions, capacity disruptions, or other events outside their control. We are not responsible for delays caused by the carrier or by events beyond our reasonable control. Where the carrier offers a guarantee for the service you selected, we will assist you in submitting a claim with the carrier; the carrier's refund (if any) is the carrier's responsibility, not ours.

12. Lost or Stolen Packages

  • A package is generally treated as lost if it has not been delivered after the carrier's investigation period (typically 7 to 14 business days after the expected delivery date for domestic shipments).
  • Contact us as soon as you suspect a package is lost or stolen. We will help you initiate a carrier trace and, if a package is confirmed lost in transit, replace the affected items at our expense.
  • Packages confirmed delivered by the carrier but not received by the recipient (likely theft) are not our responsibility. We will assist you in working with the carrier and, where applicable, your local authorities or insurance.

13. Local Pickup

Local pickup is available only when offered for a specific order. Standard pickup is at our or our supplier's designated location and is by appointment.

14. Updates

We may update this Policy from time to time. The version posted on the Site as of your order is the version that applies to that order.

15. Contact

Promotify LLC
Attn: Customer Service
1180 N. Town Center Drive, Suite 100
Las Vegas, NV 89144

Email: hello@swaggypromo.com

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